Legal

Legal

Legal

Terms & Conditions

Effective date:

December 2025

The Agreement Governing Your Use of AeroSound®


Welcome to AeroSound®. By accessing or using our website, products, or services, you agree to follow the Terms & Conditions outlined below. These terms are designed to ensure a safe, transparent, and fair experience for all users. If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.

These Terms & Conditions apply to all visitors, customers, and users of the AeroSound website (www.aerosound.com, aerosound.framer.website, or any related domains) and cover how we operate, sell products, and offer support.

If you have questions about these terms, you can reach us at:
support@aerosound.com


1. Acceptance of Terms


By accessing our website, placing an order, or interacting with AeroSound services, you confirm that:

  • You have read, understood, and agree to these Terms & Conditions.

  • You are at least 18 years old, or have permission from a parent/guardian.

  • You will use our website and products in compliance with all applicable laws.

If you do not agree, please discontinue use of the platform.


2. Eligibility & User Responsibilities


To use AeroSound’s services, you must:

  • Provide accurate and current information

  • Not use our website for illegal or harmful purposes

  • Not attempt to disrupt, modify, or reverse-engineer any site functionality

  • Comply with all applicable local, national, and international laws

You are responsible for maintaining the confidentiality of your login information (if an account is created).


3. Product Information


AeroSound aims to present accurate, up-to-date information about our headphones and related accessories.
This includes:

  • Product descriptions

  • Specifications

  • Availability

  • Pricing

However, minor variations may occur due to:

  • Display differences

  • Manufacturing updates

  • Typographical errors

We reserve the right to modify or discontinue products without prior notice.


4. Ordering & Payment


By placing an order, you agree that:

  • You are legally authorized to make the purchase

  • All information provided is accurate

  • You will pay the total amount at checkout

Payments are processed through secure third-party providers (e.g., Stripe, PayPal). AeroSound does not store full credit card numbers or sensitive payment details.

Orders may be declined or canceled if:

  • Payment fails

  • Fraud is suspected

  • Items are out of stock

  • Policy violations occur


5. Shipping & Delivery


After your order is confirmed:

  • Orders are packed and shipped via trusted carriers

  • Delivery estimates are provided but not guaranteed

  • Delays may occur due to carrier issues, local regulations, or unforeseen circumstances

The risk of loss transfers to you upon delivery.

A complete Shipping Policy can be created if you need one.


6. Returns, Refunds & Cancellations


We want you to be fully satisfied with your AeroSound purchase.

Our return policy generally includes:

  • A return window (e.g., 14–30 days)

  • Items must be unused and in original packaging

  • Refunds issued after product inspection

  • Non-returnable items (e.g., gift cards, damaged items caused by misuse)

Return shipping costs may apply unless specified otherwise.


7. Pricing & Promotions


All prices listed on our website are subject to change without notice.

We may offer:

  • Discounts

  • Limited-time promotions

  • Bundles

  • Seasonal pricing

Promotions cannot be combined unless explicitly stated.

In cases of pricing errors, AeroSound reserves the right to cancel an order.


8. Intellectual Property


All content on the website — including but not limited to:

  • Product images

  • Logos

  • Branding

  • Designs

  • Text

  • Graphics

  • 3D renders

  • Website layout

— is the exclusive property of AeroSound® and protected by intellectual property laws.

Users may NOT copy, reproduce, distribute, reverse-engineer, or repurpose any content without written permission.


9. User Accounts & Security


If you create an account on our site:

  • You must provide accurate information

  • You are responsible for maintaining confidentiality

  • You must immediately notify us of unauthorized account activity

AeroSound reserves the right to terminate accounts that violate these terms.


10. Prohibited Activities


You agree NOT to:

  • Violate laws or regulations

  • Interfere with website operations

  • Copy content without permission

  • Use bots, scrapers, or unauthorized automation tools

  • Upload harmful code or malware

  • Misrepresent your identity

  • Use AeroSound products for illegal purposes

Violation may lead to suspension or permanent banning.


11. Third-Party Services


Our website may integrate with or depend on third-party tools such as:

  • Shopify

  • Frameship

  • Stripe

  • PayPal

  • Google Analytics

  • Meta Pixel

  • Shipping carriers

These services have their own Terms & Privacy Policies. AeroSound is not responsible for third-party content or behavior.


12. Warranty Disclaimer


AeroSound strives for excellence, but we make no guarantee that:

  • The website will operate without errors or interruptions

  • Product descriptions are error-free

  • Content is entirely accurate, complete, or current

To the fullest extent permitted by law:

AeroSound provides the website and its products “as-is”, without warranties of any kind.


13. Limitation of Liability


To the maximum extent permitted:

  • AeroSound is not liable for indirect, incidental, or consequential damages

  • This includes loss of profits, data, or business opportunities

  • Liability is limited to the amount paid for the product in question

Some jurisdictions may not allow these limitations — in such cases, liability is limited as far as legally possible.


14. Indemnification


You agree to indemnify and hold AeroSound harmless from claims arising from:

  • Misuse of our website or products

  • Violation of these Terms

  • Violation of any law or regulation

  • Use of third-party services through our website

This includes covering legal fees and damages.


15. Governing Law


These Terms & Conditions are governed by the laws of:

  • Germany (for EU region)

  • Or your local jurisdiction where mandatory laws apply

Any disputes will be handled through appropriate legal channels.


16. Changes to These Terms


We may update these Terms at any time to reflect:

  • Changes in law

  • Updates to our services

  • Adjustments in business practices

When updates occur:

  • A new “Last Updated” date will be posted

  • Significant changes may be announced via email or website banner

Your continued use of AeroSound services constitutes acceptance of the updated terms.


17. Contact Information


Direct contact details for privacy questions, data requests, and support.

support@aerosound.com


AeroSound®, Berlin, Germany (Fictional Address)

EST. 2022 — Berlin, Germany

EST. 2022 — Berlin, Germany

No spam. Unsubscribe anytime.

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Notes

Notes

1.Battery life and performance estimates for AERO25 headphones are based on internal AeroSound testing using a standardized audio playlist at 50% volume, AAC codec, ANC enabled, and default EQ. Testing conditions included fully charged batteries on pre-production units at room temperature (20–25°C). Actual battery life depends on usage behavior, connected devices, wireless performance, environmental temperature, and long-term battery health. Battery capacity naturally decreases over time with repeated charge cycles.

2.FastCharge results were measured using a 30W USB-C Power Delivery charger connected with a USB-C to USB-C cable. Charging speeds may vary with non-PD chargers, lower-wattage adapters, longer cables, or connections to computers or power banks. Charging is automatically reduced when battery temperature exceeds safety thresholds to protect long-term battery health.

3.Active Noise Cancellation (ANC) performance is based on results obtained from calibrated microphone arrays in controlled anechoic chambers. Real-world ANC performance varies based on environmental noise profiles, headphone fit, ear shape, wind conditions, firmware version, and Apple/Android device compatibility. Adaptive ANC requires sensors, microphones, and algorithmic processing that may differ slightly between production units.

4.Low-latency audio modes require compatible Bluetooth profiles and may not be supported across all devices or streaming platforms. Certain mobile games, Bluetooth stacks, and operating systems manage latency differently, which may influence responsiveness in gameplay and video content. Latency may increase when multiple Bluetooth devices are connected simultaneously.

5.Bluetooth range is based on unobstructed line-of-sight testing in open environments measuring up to the maximum theoretical capability of the AERO25 chipset. Real-world range decreases in indoor environments due to walls, interference, other wireless networks, and device antenna performance. Range may vary significantly between phone models, tablets, and laptops.

6.Water resistance ratings, if included, are achieved under laboratory conditions simulating sweat, light rain, and brief moisture exposure. Water resistance is not the same as waterproofing. Exposure to high-pressure water, swimming, or submersion can cause damage. Water resistance diminishes over time as materials age or after repeated exposure.

7.Materials, finishes, and color tones shown on the website are based on digital renders and photography of pre-production models. Slight variations may occur in final manufacturing batches due to dye lots, anodizing processes, coating thickness variations, or supplier changes. Display color variations on user screens may also impact perceived appearance.

8.360° product rotations, animations, and visualizations are rendered using computer-generated imagery for demonstration purposes. The lighting, shadows, reflections, and movement paths used in these renders may not represent real-world product behavior or physical properties. 3D assets are optimized for clarity and may not include internal mechanical detail.

9.Audio quality metrics, such as frequency response range, driver impedance, and sensitivity, are measured using industry-standard testing equipment under specific controlled conditions (IEC or AES protocols). Real-world user experience varies based on seal quality, ear anatomy, ambient noise, EQ adjustments, and source device audio processing.

10.Spatial audio compatibility, if referenced, requires supported devices and applications capable of rendering spatialized audio formats. Some apps may support spatial audio only for certain content types such as movies or specific streaming services.

11.Firmware updates and software enhancements may introduce improvements to ANC tuning, Bluetooth stability, battery optimization, or audio profiles. Update availability varies by region, device platform, and app version. Some features may require the AeroSound app (if applicable) or OS-level permissions.

12.Multi-device pairing and switching features depend on the capabilities of the connected devices and operating systems. Seamless switching performance may vary between apps, especially during video calls or gaming sessions due to device-level audio routing.

13.Environmental and sustainability claims reflect AeroSound’s design goals and component sourcing intentions. Actual environmental impact depends on supply chain availability, logistics practices, regional recycling systems, and manufacturing partners. Claims may be updated as sustainability initiatives evolve.

14.Shipping times and delivery estimates reflect typical carrier performance. Conditions such as customs processing, weather disruptions, carrier delays, or peak seasonal volume may extend delivery windows. International shipments may experience additional clearance or inspection steps.

15.Return and refund eligibility requires items to be in original or near-original condition with all accessories included. Wear-and-tear damage, missing components (such as cables or cases), or modifications may affect eligibility. AeroSound reserves the right to refuse returns that do not meet the published criteria.

16.Warranty coverage, if applicable, covers manufacturing defects only. This does not include damage caused by misuse, water exposure beyond rated limits, unauthorized repairs, altered components, or physical impact. Details vary by region and may depend on consumer protection laws.

17.Third-party services and integrations, such as payment processors (Stripe, PayPal), analytics platforms (Google Analytics), ecommerce systems (Shopify, Frameship), and marketing tools (Meta Pixel, TikTok Pixel), operate under their own terms, policies, and privacy practices. AeroSound does not control how these external services process data after it is transferred.

18.Product availability may vary by region due to logistical constraints, regional regulations, and distribution partnerships. Certain colors, bundles, or accessory options may not be available in all markets.

19.Promotional offers, discounts, or bundles may be subject to additional terms. Offers cannot be applied retroactively to previous purchases. AeroSound may modify, extend, or end promotional campaigns without notice.

20.User-submitted reviews, testimonials, or feedback may be moderated for clarity, relevance, or compliance with community guidelines. AeroSound does not guarantee that all reviews reflect typical user experience.

21.Images and lifestyle photography on the website may include props, additional accessories, or non-standard setups shown for illustrative purposes only. These accessories may not be included with the base product.

22.Technical specifications, including Bluetooth version, supported codecs, charging times, or processing capabilities, may change during ongoing product innovation or due to revisions in supplied components. AeroSound continually updates product iterations without compromising performance.

23.Compliance statements, such as FCC, CE, or RoHS declarations (fictional for this template), refer to product versions tested under applicable regulatory standards. Compliance markings on production units may vary depending on manufacturing region and regulatory updates.

24.AeroSound®, AERO25™, and any product names or design elements referenced on this website are fictional and used for demonstration purposes. The content presented here, including specifications, visuals, and promotional material, may not represent real commercial products.

25.Ear cushion materials and comfort performance were evaluated through extended wear testing using standardized headform measurements under controlled environmental conditions. Actual longevity varies depending on daily usage, exposure to skin oils, humidity levels, cosmetic products, and storage practices. Cushion softness and seal effectiveness may gradually change over time due to natural material compression. For optimal durability, avoid excessive heat, direct sunlight, abrasive cleaning agents, or prolonged storage in enclosed, high-humidity environments.

26.Microphone clarity and voice call performance were measured using calibrated audio instrumentation and controlled speech patterns across a range of acoustic profiles. Real-world call quality may vary depending on network stability, Bluetooth bandwidth distribution, app-level audio compression, and environmental conditions such as wind or crowd noise. Beamforming performance may differ between devices due to variations in OS-level audio routing and noise suppression algorithms.

27.Device compatibility and feature availability depend on supported Bluetooth profiles, OS versions, and hardware capabilities of paired devices. Features like multi-point pairing, codec support (AAC, aptX, LDAC, LC3), adaptive ANC tuning, or low-latency modes may not be available on older or unsupported devices. Compatibility may evolve over time as third-party manufacturers release firmware or system updates that modify audio performance or Bluetooth behavior.

28.Packaging sustainability claims and recycling guidelines are based on general industry standards and may vary depending on local recycling programs and regional waste management regulations. Certain packaging components, such as coated materials, adhesives, or internal protective structures, may not be recyclable in all areas. AeroSound encourages responsible disposal of electronic waste and battery components in accordance with regional e-waste directives. Compliance markings or recycling symbols apply only where officially certified.

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